Saturday 23 February 2013

SAP CRM Training | SAP CRM Online Training | SAP CRM Course | SAP CRM Certification



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SAP CRM -FUNCTIONAL 
INTRODUCTION TO SAP CRM 

CRM Customizing Fundamentals 
Over view of CRM Architecture 
Business Partner 
Business categories 
BP Roles & Grouping, BP Relationships 
Business partner Hierarchy 
Organizational Management 
Organizational Model, Org Determination 
Territory Management 
Territory Hierarchy Levels 
Product Master 
Attributes & Set Type, Hierarchies & Categories, 
Product types, Maintain Products 
Transactional Processing 
Business Transactions 
Item Category 
Activity Management 
Business Activities 
Partner Processing 

MARKETING 

Marketing Planner & Campaign Management 
Marketing Calendar 
Personalized Mail Forms 
Segment Builder 
Customer Segmentation, Attribute List, Info sets 
Product Proposals 
Campaign Automation 
External List Management 
Lead Management 
Lead Questionnaire 

SALES

Opportunity Management 
Sales Cycles in Opportunity management. 
Surveys and Questionnaire in Opportunity management 
Order Management 
Contract management 
Copying Controls 
Sales Cycle, Tools -- Buying Centre & Sales Agent 
Special functions in order management 

SERVICE 

Service order management 
Complaints and Returns 
In-House Repair Management 
Installed Base management 
Installed Categories 
IB Components 
Objects, Object Family 
Assign Object Family to IB Category 
Service agreements and service contracts 
Warranty claims 

CRM USER INTERFACE (WEB UI)

UI concepts and UI V's SAP GUI 
Business roles 
Authorization roles 
Navigation bar profile 
Work center link group 
Direct links and logical links 
Enhancing the existing business roles 
Linking business role to org model. 
Transaction launcher 
SAP CRM - TECHNICAL 
CRM FUNDAMENTALS 

Introduction to SAP CRM 
Basics and Architecture 
SAP CRM Marketing 
SAP CRM Sales 
SAPCRM Services 
SAP CRM Web Channel 
SAP CRM Partner Channel Management 
SAP CRM Interaction Center 
SAP CRM Field Applications 
SAP CRM Analytics 

BASE CUSTOMIZATION OF SAP CRM 7.0 

SAP CRM Overview 
Business Partners 
Organizational Management 
Product Master 
Transaction Processing 
Activity Management 
Partner Processing 
Actions 
People Centric CRM 

EXPERIENCE ON CRM 7.0 USER INTERFACE 

Describe the different UI elements and know how to personalize them 
Explain the concept of Business Roles and know how to maintain them 
Understand the Navigation Bar Customizing and how to integrate other web 
Get a basic understanding of the architecture of the User Interface 
Understand the UI Configuration Tool and perform layout changes 
Explain the Design Layer Concept 

Perform customer specific enhancements with the Easy Enhancement Workbench 
Explain the Component Enhancement Concept 
Explain how to create skins to adapt the UI to your corporate identity 
Understand Web Services and the Web Service Tool 

CUSTOMIZING SAP CRM 7.0 USER INTERFACE 

Business Layer 
Generic Interaction Layer: Basics 
Business Object Layer: Transactional Services 
Enhancement of Data Model with the Application Enhancement Tool 
Enhancement of Generic Interaction Layer Components 
Simple Objects 
Presentation Layer 
UI Component Development and Enhancement Concepts 
Component Interface and Usage of Components 
Cross component Navigation 
Implementation of Value helps 
Editable Overview Pages 
Tables in views 
Transaction context 
Component Enhancement Examples 
UI Types 
Global Data Context 
UI Configuration, Transaction Launcher

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